The horizon is not so far as we can see, but as far as we can imagine

Category: Covid–19

Lessons of the Virus: Who Creates Value and What the Good Life Is

So, we’re going into a recession, and will likely soon be in a depression. Why? Because the workers have to stay home. It seems that the workers, do, after all, create the value.

Marx giggles in his grave.

We notice also who actually matters, who is actually necessary in society. The people who grow food. The people who take care of sick people. The people who make medicine. The people who distribute food and goods. The grocery and drug store workers. The garbage men. The people who work in sewage, water, power, and keeping the telecom backbone up.

Everyone else? Might be nice to have, but they aren’t necessary, and that includes most of the bosses. Some coordination is needed, yes, but it’s not as rare a skill as bosses like to pretend.

Meanwhile, we have makers making ventilator valves, as firms threaten to sue them stop them. It turns out that a valve which can be made for $1, normally costs $11,000.

There’s your capitalism, children: Ghouls who vastly overprice goods so they can get rich off of other people’s death and suffering.

Nations are scrambling to give workers forced to stay home money, because if they don’t, the economy will slide off a cliff. It turns out, as we should have learned in the Depression (and did, but forgot) that it is people who buy things; the demand, that matters if you want a great economy.

Over in China, it has been calculated that seventy-seven thousand lives were saved by the decrease in pollution caused by all the factories shutting and taking the cars off the road. Coronavirus may have saved more lives than it killed.

Now, some of what those factories produce we need (ventilators, for one, but remember the price markups), but a lot of it we don’t. We could work half as much, not have stuff we don’t need, and spend time with our friends and families. Maybe even see our kids. Wouldn’t have to have school babysit them for most of the day, because parents are away.

Just do less, divide the money more equally, and do without shit we don’t actually need.

We’d be healthier, guaranteed, as the pollution dies down and stress drops through the floor. We’d be happier, and in their spare time a lot of people would make the cool stuff they always wanted to make, but couldn’t, because they were doing corporate drone jobs.

Coronavirus is going to suck more than anything most people still alive in the West can remember (though older gays will understand.) But there’s a lesson here, if we’re willing to take it.

This is going to be a hard lesson to take, because central banks and politicians are moving to bail out the rich (they did so first, and are still doing so), and so they will retain their money and power and try to use it to buy up assets on the cheap after smaller business go bankrupt, but focus on the problem. Everything the rich have they have not because they “earned it” or because they actually create more value than a janitor or nurse, but because the laws are written to allow and the politicians and central banks funnel them endless money, while picking them up every time they fall, wiping the boo-boos off and giving them trillions of dollars.

It’s all politics, in the end. It’s all power.

Now the politicians they own, in their incompetent handling of the coronavirus, are going to be responsible for the death of millions.

These are unnecessary deaths. Countries which acted promptly and competently did not and are not seeing large numbers of deaths.

This means the politicians are guilty, at best, of negligent homicide. Death from incompetence, by corrupt, venal politicians owned by billionaires and mega-corps.

A better way is possible. But not if these people stay in power. They must be removed.

If we don’t remove these politicians and business leaders more of us will die. Many, many more.


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A Company Handling Crisis Communication Correctly

So, in Canada, the biggest grocery chain is Loblaws. They also own the largest chain of drug stores, Shopper’s Drug Mart (which they should never have been allowed to buy). Loblaws is about as upscale as the mass market goes, above it is Whole Foods (which doesn’t have a lot of Canadian stores), and some specialty supermarkets.

I shop quite a bit at Loblaws because it’s near me. It’s slightly highly priced, though you can get some cheap stuff if you shop carefully and take advantage of their specials. Some years back, they were part of a cartel fixing bread prices. At least in my local stores, the employees tend to be sullen, which is a reflection on the stores and Loblaws, not the employees. The rare exceptions are usually middle aged or older part-time workers who have the strength of personality to remain cheerful despite the store atmosphere.

All that background aside, and understanding that there’s a lot I don’t like about Loblaws, I haven’t seen better corporate communication, or heck, government communication than what I’ve received from Loblaws (since I have their points card). It’s reassuring, clear, and matter-of-fact. I’m going to put it below, because I want people to see what good comms and crisis management looks like.

Hi Everyone,

Things continue to move fast and change quickly.

Earlier today the Canadian Government announced they are restricting our international borders to limit the impact of COVID-19. As each of us try to understand how that will affect our daily lives, our friends, and our families, I wanted to reach out again.

Those who went shopping recently will have seen extraordinary numbers of people in stores, long lines, and aisles empty of product. This was a result of extreme levels of buying as millions of Canadians stocked up their kitchens and medicine cabinets. I’m sure the many photos of bare shelves on social media only increased your level of concern.

First and foremost. Do not worry. We are not running out of food or essential supplies. Our supply chain and store teams are responding to the spikes in volume and quickly getting the most important items back on the shelf. Volumes are already normalizing somewhat, and we are catching up. There are a few items, like hand sanitizer, that may take longer to get back, but otherwise we are in good shape.

Another concern you may have is that your supermarket or drugstore could raise prices on the items you and your family need most. Do not worry. This will not happen at our stores. We will not raise a single price on any item to take advantage of COVID-19.

Some of you may also be worried that your local Shoppers Drug Mart or supermarket could close as part of shutting down certain stores and services. Do not worry. We have been in contact with both Provincial and Federal governments. We all agree that food and drug stores are essential services and we must do what we need to in order to keep them operating and serving every community in the days and weeks ahead.

It won’t be business as usual. But, you will be able to count on us. Our teams from across the country, at stores in every community, have been hard at work around the clock to live up to that commitment.

Please keep in mind our service relies on keeping them, and in turn you, safe and healthy. That is our top priority, and it may mean limiting the number of people in our stores at any given time as well as asking customers to keep a certain distance from each other while shopping to reduce the risk of making one another sick.

We are prepared for this, and to support those most in need, we are opening some of our stores early with dedicated hours for seniors and people living with disabilities to come before the crowds. We are also encouraging those customers who cannot shop our stores to take advantage of our e-prescribing and PC Express options like click-and-collect and home delivery. Last week we lowered delivery prices and eliminated pick up fees and, just like in our stores, we’ve seen a spike in volume.

We are managing the rising number of orders and ramping up our systems as quickly as we can so customers can shop online with confidence. However, it will be difficult for us to meet all the additional demand, possibly limiting availability for people who are sick, in self-isolation, or at elevated risk. So, I would ask that if you are healthy, mobile, and symptom-free, please do your best to make it into the store.

All of us will face uncertainty and new challenges over the coming days. Our stores and our services will be far from perfect. But, we will do everything in our power to make sure you have what you need for yourselves and your families.

As we have more updates we will continue to communicate, online, in-store, and through our PC Optimum app.

For now, let me leave you with four things:

  1. We have the food, drugs, and essential products you need and that supply will continue even as Canada restricts its borders.
  2. We are going to make sure our stores stay up and running to serve your community.
  3. We will not, under any circumstance, change our actions or prices to take advantage of COVID-19.
  4. Please be patient with us when you are shopping, and don’t forget to practice social distancing.

Over the last few days, it has been remarkable to witness Canadians supporting one another in our aisles: Bags carried to cars. Crowds parting so young moms could check out. Cheers for speedy cashiers. Customers helping stock shelves.

One example in particular stood out. A few days ago, someone stuck a handmade sign to the front of a store. It reads “Be kind”. This is great encouragement to cap off perhaps one of the most-tense weeks of our 100 years running stores, and to help all of us prepare for what is next.

Be kind to each other. We will get through it.

Galen Weston

Again, I don’t much like Loblaws management, but this is sterling communications and action and shows calm and good will. One can be cynical, but whatever the motives, this is how it’s done.

(Also, why the hell do people keep buying all the fresh meat? Does everyone have a huge freezer? I don’t get it.)


The results of the work I do, like this article, are free, but food isn’t, so if you value my work, please DONATE or SUBSCRIBE.

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